Top Up FAQ

2015-07-06
 
Q:Payment has been made successful through Android Google Play, but couldn’t obtain Red Diamond, what should I do? 
A:
1. If you made the payment but couldn’t receive the credit, you may try: Enter the in-game Market and click on the item you wish to purchase, Red Diamond will be shown.
 
2. If you have tried the way above, but still couldn’t receive any Red Diamond. Go to Google Email and obtain the “Order number”& “Order date”. Submit details below to [ROI] FB page, Customer Service Hotline or Customer Service Email.
 
Details required:
• Game:
• Server:
• Game ID:
• Character ID:
• Top Up Method:
• Top Up Amount (currency+amount):
• Top Up Date:
• Payment Status:
• Order number:
• Contact:
 
【ROI】CS Hotline: +603-2710 9981
【ROI】CS Email: cs@4games.com
 
Once receives all provided details from player, we will investigate on the issue and provide feedback within 3 working days.
 
 
Q:Payment has been made successful through iOS in-App-Purchases, but couldn’t obtain Red Diamond, what should I do?
 
A:
1. If you made the payment but couldn’t receive the credit, you may try: Enter the in-game Market and click on the item you wish to purchase, Red Diamond will be shown.
 
2. Click this website to obtain iOS “Order Number “&”Invoice Number”and submit the details to 《ROI》Facebook page or Email: cs@4games.com
 
 
Details required:
• Game:
• Server:
• Game ID:
• Character ID:
• Top Up Method:
• Top Up Amount (currency+amount):
• Top Up Date:
• Payment Status:
• Order number:
• Contact:
 
【ROI】CS Hotline: +603-2710 9981
【ROI】CS Email: cs@4games.com
 
Once receives all provided details from player, we will investigate on the issue and provide feedback within 3 working days.
 
 
Q:WEB Top Up has been made successful, but couldn’t obtain Red Diamond, what should I do?
 
A: Please provide details below and leave a message at《ROI》Facebook page or  Email: cs@4games.com
 
Details: 
• Game ID:
• Character ID:
• Character Name:
• Server:
• Top Up Value
• Top Up Method: 
• Top Up Order No.
• Top Up time:
 
【ROI】CS Hotline: +603-2710 9981
【ROI】CS Email: cs@4games.com
 
Once receives all provided details from player, we will investigate on the issue and provide feedback within 3 working days.
 
Top Up Top Up Guide FAQ

Top Up FAQ

2015-07-06
 
Q:Payment has been made successful through Android Google Play, but couldn’t obtain Red Diamond, what should I do? 
A:
1. If you made the payment but couldn’t receive the credit, you may try: Enter the in-game Market and click on the item you wish to purchase, Red Diamond will be shown.
 
2. If you have tried the way above, but still couldn’t receive any Red Diamond. Go to Google Email and obtain the “Order number”& “Order date”. Submit details below to [ROI] FB page, Customer Service Hotline or Customer Service Email.
 
Details required:
• Game:
• Server:
• Game ID:
• Character ID:
• Top Up Method:
• Top Up Amount (currency+amount):
• Top Up Date:
• Payment Status:
• Order number:
• Contact:
 
【ROI】CS Hotline: +603-2710 9981
【ROI】CS Email: cs@4games.com
 
Once receives all provided details from player, we will investigate on the issue and provide feedback within 3 working days.
 
 
Q:Payment has been made successful through iOS in-App-Purchases, but couldn’t obtain Red Diamond, what should I do?
 
A:
1. If you made the payment but couldn’t receive the credit, you may try: Enter the in-game Market and click on the item you wish to purchase, Red Diamond will be shown.
 
2. Click this website to obtain iOS “Order Number “&”Invoice Number”and submit the details to 《ROI》Facebook page or Email: cs@4games.com
 
 
Details required:
• Game:
• Server:
• Game ID:
• Character ID:
• Top Up Method:
• Top Up Amount (currency+amount):
• Top Up Date:
• Payment Status:
• Order number:
• Contact:
 
【ROI】CS Hotline: +603-2710 9981
【ROI】CS Email: cs@4games.com
 
Once receives all provided details from player, we will investigate on the issue and provide feedback within 3 working days.
 
 
Q:WEB Top Up has been made successful, but couldn’t obtain Red Diamond, what should I do?
 
A: Please provide details below and leave a message at《ROI》Facebook page or  Email: cs@4games.com
 
Details: 
• Game ID:
• Character ID:
• Character Name:
• Server:
• Top Up Value
• Top Up Method: 
• Top Up Order No.
• Top Up time:
 
【ROI】CS Hotline: +603-2710 9981
【ROI】CS Email: cs@4games.com
 
Once receives all provided details from player, we will investigate on the issue and provide feedback within 3 working days.